Refund and return requests are valid for 7 days from the date of the order have been delivered by the courier service subject to product conditions and reason. You will be required to provide us with your order information, product images and reasons such as any major damage or defect of products or a wrong order has been delivered for further checking via email at trecia@sensation-foods.com or contact us at +6012-4382828.

Returns and refunds will require the products to be returned to our warehouse. Sensation Foods Sdn. Bhd. will inspect the returned item carefully and contact you as soon as possible to let you know if this can be exchanged or if you have a right to a refund. Only the amount paid for the products will be reimbursed from the refund, the delivery charges will not be reimbursed. The refund will be in voucher form to apply for next online purchase or monetary form using the same payment method for the purchase which may take up to 7-21 working days (subjected to the bank account used by the card holder).

Sensation Foods Sdn. Bhd. reserves the right to reject the refund and return request which does not fulfill our requirements or without reasonable evidence.